You have Hospitable and PriceLabs. Here's what's still missing.

What the two tools do

Hospitable is a property management system. It holds your reservations, keeps your calendars in sync with Airbnb, Vrbo and Booking.com, and puts every guest message in one inbox. It can also build you a direct-booking website.

PriceLabs is a pricing tool. It watches the market and adjusts your nightly rate so you're not priced too high in a slow week or too low on a busy weekend.

Together they run the part of the business most hosts worry about first: getting booked at the right price without double-booking. That's the right place to start. It just isn't the whole journey.

The 7-stage map

Every guest goes through the same seven stages, from first thinking about a trip to telling a friend about your place. Here's who covers each one in a Hospitable + PriceLabs setup.

Hospitable details come from its public feature pages, checked September 2026. See the full comparison for a source on every row.

The three empty stages

Stage 6: after checkout

This is the big one. The guest leaves, Hospitable sends its booking-journey messages, and then nothing happens. No thank-you from you personally, no note on the anniversary of their stay, no invitation to come back at a member rate.

You also can't fix it by emailing the address Airbnb gave you. Airbnb's rules bar using guest contact details for marketing. What you need is guests who opted in to hear from you, usually at check-in or in the thank-you, and a sequence that writes to them over the following year.

Stage 7: advocacy

A guest who loved the stay will tell people if you ask. Most hosts never ask. Hospitable's review rules take care of the review request, which matters, but there is no referral ask and nothing tracks who sent whom.

Research on referral programs outside travel found referred customers were worth at least 16% more than similar customers who came in another way. That's a bank study, not a rental forecast, but the direction is the point.

Stage 1: awareness

Before a guest ever searches, somebody put your place in their head. The booking platforms spend heavily to own that moment. The one audience you can reach at this stage without paying a platform is the people who already stayed with you, and their friends. That loops straight back to stages 6 and 7.

How to fill them

You don't need to leave Hospitable or PriceLabs for any of this. The work sits on top of them.

• Get the opt-in. A check-in page with the Wi-Fi and house guide is a natural place to ask a guest if they'd like to hear about returning-guest rates.
• Write after the stay. A thank-you the day after checkout, an invitation back a few weeks later, an anniversary note a year on.
• Ask for the referral. Once a guest has said thank you or left five stars, ask who else would enjoy the place.
• Check in every quarter. Look at who stayed and hasn't come back, and write to them.

Book Them Twice does these four jobs. It reads each booking from Hospitable, and its automations arrive switched off so we can turn on only the ones that don't repeat what Hospitable already sends. See the full guest journey for which level covers which stage.

Book Them Twice is not affiliated with or endorsed by any company named on this page. Product names are trademarks of their owners. Nothing here is a promise of results; see our earnings disclaimer.