Level two — Fill Your Nights
One property, booked solid.
Every inquiry answered, every stay prepared, every guest asked for a review and invited back, without you writing the message. Fill Your Nights is the full guest journey, from first question to the thank-you and the invitation to come back, running on top of the PMS you already use.
Start Fill Your Nights — $1,037 / yearCompare monthly and annual
No setup fee, no contract, no per-door charge. Every feature switched on.
Who this is for
You have a door (or a few) and empty nights. Your PMS runs the booking and the stay, but inquiries sometimes wait, reviews go unanswered, and after checkout nobody reaches out again. Fill Your Nights puts every guest on a list you own and runs the messages around the stay so the next booking doesn't depend on you remembering.
Probably not for you if
you don't have a property yet (start with Fund Your First), or you already have the guest journey running and want to own your demand: direct-booking follow-up, member rates, referrals and corporate accounts. That is Book Them Twice.
The holes it closes
From our guest system audit: each check you'd answer "no" to is a hole, and each hole leaks one of Leads, Conversion, Frequency or Margin. These are the ones Fill Your Nights closes.
2 · DiscoveryLLeads
Direct inquiry form, with every inquiry captured into the guest pipeline
Closes the hole behind: “Can a guest ask you a question through your own form, not only a platform inbox?”
3 · EvaluationCConversion
Every inquiry captured, with a text alert to you and a 30-minute reply reminder
Closes the hole behind: “Do you get a text alert for every new inquiry, and a reminder if it sits unanswered for 30 minutes?”
4 · BookingFFrequency
Bookings and cancellations mirrored from your PMS
Closes the hole behind: “Does every booking and cancellation, from every platform, land in one guest record you own?”
5 · ExperienceCConversion
Door-code check three days before arrival, with an alert if the code hasn't gone out
Closes the hole behind: “Do you get an alert if the door code has not gone out three days before arrival?”
5 · ExperienceLLeads
Party guest check-in page with Wi-Fi and the house guide
Closes the hole behind: “Can every guest in the party, not only the person who booked, check in on your page and choose to hear from you?”
5 · ExperienceFFrequency
Pre-arrival, in-stay and post-stay sequences
Closes the hole behind: “Do pre-arrival and in-stay messages go out on schedule even when you forget?”
6 · Post-StayFFrequency
Guests and stays read from Hospitable into your own guest list, with opt-in captured on the party check-in page
Closes the hole behind: “Do you have the email or phone of every past guest who opted in, on a list you own and not only inside a platform?”
6 · Post-StayFFrequency
Thank-you email the day after checkout
Closes the hole behind: “Does every guest get a thank-you the day after checkout?”
6 · Post-StayFFrequency
Returning-guest invitations, anniversary email and text, and win-back emails
Closes the hole behind: “Are past guests invited back: a returning-guest invitation, an anniversary note and a win-back after six months?”
7 · AdvocacyCConversion
The review flywheel: reviews requested at the moment guests are happiest
Closes the hole behind: “Is every guest asked for a review at the moment they are happiest?”
7 · AdvocacyCConversion
Five-star reviews flagged with suggested replies; anything lower comes to you first
Closes the hole behind: “Does every review get a reply, with anything below five stars coming to you first?”
Doors and moneyFFrequency
Monthly owner report for the landlords you manage
Closes the hole behind: “If you manage for a landlord, do they get a monthly owner report without you building it by hand?”
Fill Your Nights also includes the landlord and investor holes Fund Your First closes.
What's included
Everything in Fund Your First, plus:
- The full seven-stage guest journey, built and named, as its own pipeline
- Every inquiry captured from Hospitable, your own form or chat, with a text alert to you and a 30-minute reply reminder
- Bookings and cancellations mirrored from your PMS, so nothing lands only in a platform inbox
- Pre-arrival, in-stay and post-stay sequences
- Door-code check three days before arrival, with an alert if the code hasn't gone out
- Party guest check-in page with Wi-Fi and the house guide
- Thank-you email the day after checkout
- The review flywheel: reviews requested at the moment guests are happiest
- Five-star reviews flagged with suggested replies; anything lower comes to you first
- Returning-guest invitations to opted-in guests, three emails over two weeks
- Anniversary email and text a year after the first stay, and win-back emails for guests who haven't returned in six months
- Monthly owner report for the landlords you manage
- 10 written guest emails covering inquiry, pre-arrival, in-stay, thank-you, review request and win-back
The outcome
The door you landed runs without you living in the inbox: inquiries answered in minutes, stays prepped, reviews asked for every single time, and past guests invited back.
Every level runs on the same software with every capability switched on: CRM, calendars, funnels, email, SMS, automations, AI and reputation. Doors are unlimited and never billed.
Line-by-line list on the feature chart, and the machinery behind it on what you get at each level.
Pick how you pay
Annual — best value
$1,037 / year
Works out to $86.42 a month. $727 less than paying monthly.
Start Fill Your Nights — $1,037 / yearThe annual math: 12 × $147 = $1,764 a year on monthly. Annual is $1,037, so you keep $727, about 41% less. The annual price is about seven months of the monthly plan.
Secure checkout by Stripe. Prices in US dollars. Phone numbers, carrier registration, and message volume beyond your allowance are billed as used; rates are shown in your account before you incur them. Refund policy.
What happens after you buy
- Pay on the secure checkout. You land on your Start Here page with the next steps for Fill Your Nights.
- Activate and log in. An email titled “Activate Your Account | Book Them Twice” lets you set a password. Your account lives at app.bookthemtwice.com.
- Fill in the intake form. About five minutes: your properties, your booking platform and who approves messages. It never asks for passwords.
- Book a 30-minute kickoff call. We connect your booking platform so your past guests come in first. They are the people most likely to book with you again. Then we review your first messages with you.
- Connect and switch on. Hospitable (read-only; you create the token and can revoke it any time). A phone number for texting is your choice: a new number or one you already have. Nothing goes out to a guest, landlord or investor until you have seen it and said go.
Questions
Which booking platform or PMS does it work with?
Our standard setup reads guests and stays from Hospitable, using a read-only connection you create and can revoke at any time. Your PMS keeps taking the booking. If you use Guesty, Hostaway or another PMS, we check the connection for your account on a demo call before you pay anything.
Will it start messaging my guests straight away?
No. Automations arrive switched off and are turned on with you during onboarding. You see the messages first. Stay messages go to your booked guests; marketing, like returning-guest invitations, only goes to guests who opted in.
Is it charged per property?
No. Doors are unlimited at every level and never billed.
What costs extra?
Phone numbers, carrier registration for texting, message volume beyond your allowance, premium automation actions and AI usage are billed as used. The rates are shown in your account before you incur them.
Monthly or annual?
Annual is $1,037 for the year, which is $727 less than twelve monthly payments of $147. Monthly plans can be cancelled at any time and run to the end of the paid month. Annual plans can be refunded in full within 14 days if you have not imported contacts or sent messages. Details on our refund policy page.
Can I move up to Book Them Twice later?
Yes. Upgrading adds the pieces you did not have. Your data, customisations and history stay exactly as they are.
Does it include the landlord and investor tools?
Yes. Fill Your Nights includes everything in Fund Your First: the landlord and investor pipelines, intake forms, follow-up and booking calendars.
The other two levels
FYF
Fund Your First
$297 / year
Learn more →BTT
Book Them Twice
$397 / month or $2,787 / year
Learn more →Ready when you are
Not sure which level fits? Take the free audit or get a demo.