Legal

Refund & Cancellation Policy

Last updated: September 29, 2026

We would rather fix the problem than keep money from an unhappy operator. Email [email protected] before anything else.

Monthly plans

Cancel at any time. Your access continues to the end of the month you have paid for. We do not refund partial months.

Annual plans

Full refund if you request it within 14 days of your first payment and you have not imported contacts or sent messages from the account. After 14 days, annual payments are non-refundable and your access continues to the end of the term.

Usage charges

Telephone numbers, carrier registration fees, SMS and email volume, premium automation actions, and AI usage are consumed as incurred and are not refundable.

Onboarding and setup services

Once an onboarding session has been scheduled and held, or build work has begun, those fees are non-refundable.

STR Content Engine

Monthly plans have a 3-month minimum term, then continue month to month; cancel with 30 days' written notice to [email protected]. Annual plans are paid up front, include no setup fee, and are fully refundable if you ask within 14 days of payment and before your kickoff call is held; after that they are non-refundable. The setup fee (monthly plans only) is refundable until the kickoff call and non-refundable once it is held. Ad spend is paid by you directly to Meta and Google and is never refundable by us.

How to cancel

From your account settings, or by emailing [email protected] from the address on the account. Cancelling stops future charges; it does not retroactively refund a completed period.

Failed payments

We retry failed payments and notify you. Persistent failure suspends the account. Suspended accounts are retained for 30 days and then deleted.

Chargebacks

Please contact us first. We can almost always resolve a billing dispute faster than a bank can, and a chargeback filed without contacting us may result in permanent account closure.